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FAQ'S
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What if the weather is bad and it is raining?We do clean windows in moderate rain. Rain water is relatively pure so it doesn’t effect the quality of the clean. We also offer a "Rain Guarantee". If we've cleaned your windows whilst it was raining and you feel that the finish is substandard just complete the form on the customer service page to book a free re-clean.
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Why don't you wipe the windows when using the water-fed pole?Since the water we use is purified, there is absolutely no need for wiping because it will evaporate naturally and there is no residue at all. This is the best way to clean outside windows.
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What is a water-fed pole system and why do you use it?This is specialised window cleaning equipment that allows the technicians to reach as high as the 4th storey of a building as well as awkwardly positioned skylights, conservatory roofs, and windows over extensions. It limits the risks of using ladders.
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What hours do you work?In summer, our work hours are from 6:30 am to 7:30 pm. In winter, from 7:00 am till 4:00 pm.
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Do I have to be home during the service?All windows can be cleaned from the outside without you being there as long as you grant the window cleaners access through any gates of the property.
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What areas do you cover?We cover Spalding and all areas within a 15-mile radius, including, Boston, Bourne, Cowbit, Crowland, Holbeach, Long Sutton, Market Deeping and Deeping St Nicholas.
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How do I pay you?To make payments easy and safe, we have partnered with GoCardless.
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Are you insured?The window cleaners are fully insured. We provide complete Public Insurance Liability and Employers Liability as a standard part of the window cleaning services you get from us.
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What do your window cleaners use to clean windows?Our window cleaners use purified water to clean windows externally. It dries without leaving marks or streaks.
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Do you clean the window sills and frames?Yes on every visit we clean glass, frames, sills & doors. Please note - there is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn't mean the operator hasn't cleaned your sills. Over time the dirt trapped between the window and the sill will be washed out.
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Do you require a water source?No, the window cleaners have a tank full of purified water.
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