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Privacy Policy

1. Introduction

At Principle Cleaning Solutions (“we”, “our”, or “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and disclose personal information through our website principlecleaningsolutions.co.uk (the “Site”). By using our Site, you acknowledge this policy.

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2. What type of information do we collect?

Personal information you provide: your name, email, phone number, postal address (e.g. when you contact us via forms).
Automatically collected information: your IP address, browser type, device information, pages visited and duration of visits, via cookies and analytics tools.

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3. How do we collect information?

  • When you fill out our contact or quote-request forms.

  • When you book services via our Site or send us an email.

  • Automatically via cookies and tracking tools as you browse the Site

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4. Why do we collect personal information?

We collect your information to:

  1. Provide and maintain our services.

  2. Respond to your inquiries and booking requests.

  3. Send service-related notifications or promotions (if opted in).

  4. Improve our Site, customer service, and offerings via analytics.

  5. Comply with applicable legal obligations.

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5. How do we store, use, and share your information?

  • We are hosted on Wix.com, and your data is held on their secure servers behind firewalls.

  • Payment data (where applicable) is processed via secure gateways compliant with PCI-DSS standards.

  • We may share your personal information with:

    • Service providers (e.g. payment processors, analytics tools),

    • Legal authorities if required by law,

    • Third-party apps needed to deliver services.

  • We retain personal data only as long as necessary for its intended use or to comply with legal requirements.

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6. How do we communicate with you?

We may contact you:

  • Regarding your service bookings or inquiries.

  • For customer support, reminders, or requests for feedback.

  • With promotional materials, if you’ve opted in.
    You can unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us directly.

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7. How do we use cookies & tracking tools?

We use cookies, web beacons, and similar tools (e.g. Google Analytics) to:

  • Analyse site usage (e.g. page visits, session length),

  • Improve your experience on our Site.
    Third-party apps we use (like analytics platforms) may also drop cookies under their own policies. You can disable cookies via your browser settings, though this may affect your Site experience.

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8. How can you withdraw consent?

You can withdraw consent, request data deletion, access, or correct your personal information by:

9. Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates take effect immediately upon posting. If material changes occur, we’ll highlight them on our Site so you’re aware of how we handle your information.

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10. Your rights & contact information

Depending on your location and applicable law (e.g. UK GDPR), you may have rights including:

  • Accessing your data,

  • Correcting inaccurate data,

  • Deletion (“right to be forgotten”),

  • Objecting to or restricting processing.
    To exercise these rights or for clarification, please get in touch via:
    Email: info@principlecleaningsolutions.co.uk
    Postal: Principle Cleaning Solutions, 14 St Helena Drive, Spalding, Lincolnshire, PE111UF

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Effective Date: 5 July 2025

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